Information Desks

The Service Desk is located on Ashdown Lane next door to Boots and opposite Monsoon. The desk offers customer service assistance, directions in and around the town centre and Telford Shopping Centre Gift Card sales and support. To contact reception call: 01952 238009.

Parent and Baby Changing Room

Located on Southwater Mall the dedicated parent and baby changing facility includes a breast feeding room, baby changing area, and small toilets for under sevens. Alternative baby changing units are available in all male and female toilets in Sherwood Row and New Row.


The Centre is permanently manned 24 hours a day by security control officers and CCTV.

Award Winning Toilet Facilities

Toilets can be found at Sherwood Row and New Row. Customer toilets are also available in Marks and Spencer, Debenhams, Costa Coffee, McDonalds and House of Fraser. Disabled toilet facilities can be found in New Row and Sherwood Row. 

Our toilet facilities have platinum rating from the loo of year national survey and have maintained the highest award granted for many years.

The Wrekin Walk toilets by the bus station are now closed as part of the redevelopment programme for the Fashion Quarter.  Customers nearest toilets on this mall are by House of Fraser, these include men’s, women’s, disabled and a baby change.

Disabled/Shopmobility Facilities

For those with limited mobility the Centre is able to provide a warm and friendly service to ensure all customers can enjoy their shopping experience. Use of these facilities must be booked in advance of your visit. All users must register before use of any equipment (personal ID will be required e.g. passport, driving license or similar), there is a nominal hire charge of £2 per session of up to 4 hours. Free buggy pushchair hire is available with a refundable deposit.

Disabled toilets can be found in New Row and Sherwood Row. For more information call: 01952 238005.

The Centre operates a Radar key system for disabled toilet facilities. A radar key can be accessed via our Customer Service desk, house keeper or security officer.

Award Winning Car Parks

Telford has access to over 4,000 car parking spaces. For your convenience, each car park here at the Telford Shopping Centre is colour coded and individually named. SHORT STAY CAR PARKS Ash Grey, Red Oak and Yellow Beech LONG STAY CAR PARKS Blue Willow, Brown Elm, Lime Green, Cherry Pink.  All car parks are winners of the Park Mark safe parking award. The Centre also has a team of officers who can assist with any car parking related problems.

The Inter Car Cleaning services are located at Yellow Beech car park. For enquiries call 0845 528 0459 .

Blue Badge Parking - Procedure Change

Please note from 2nd January 2019 the Blue Badge Parking procedure has changed in order to make the process simpler for our customers. 

We will no longer validate paper parking tickets. All Blue Badge holders, must register to obtain a Blue Badge Parking Pass which can then be used at our car park pay machines without the need to visit our customer service desk.

Blue Badge card holders get the first hour of parking free.  However please note this procedure and how this is monitored and processed will change.

As of 2nd January 2019, Blue Badge holders must register at the Shopmobility unit, located on Red Oak car park in advance of parking with us.  There will be a £5 administration fee for registering and you will be issued with a Telford Centre Blue Badge Parking Pass.  This pass can then be scanned at the car park machines to redeem 1-hour free parking when you visit, to help make your shopping experience as stress free as possible.

Only Blue Badge holders are eligible for this concession. Please note the Blue Badge Parking Pass is for the use of the named Blue Badge holder only.  Regular usage checks will be carried out and miss use of the parking pass will result with the card been withdrawn.  

If a Blue Badge Parking Pass is lost or stolen, please report this to the Shopmobility unit or call 01952 238005 to stop the card.  A new card can be issued and a £5 administration fee will be incurred.  The Blue Badge Parking Pass will expire in conjunction with the expiration of the registered Blue Badge.

Please note detail below:

Long Stay Car Park – Capped at £4.00, over 3 hours parking

Short Stay Car Park – Capped at £4.00, over 3 hours of parking

For further details please visit the Shopmobility Unit.

Parents and Children

We have specially marked car parking spaces, designed to make parking easier for parents with small children, these can be found in Red Oak and Yellow Beech car parks.